ListNetworks Support
How can we help with ListNetworks?
Ask our AI, browse quick answers, or open a ticket. Every answer is written down, so nothing gets lost.
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Quick answers
Getting started
How do I get my first report?
Type your domain in the box on the homepage, or sign in and add it on your dashboard. We read your site, write 10 buyer questions, ask Google’s AI, and your first report appears in a few minutes.
Do I need to install anything?
No. We only read your public pages, the way a search engine does. Nothing is installed and nothing on your website changes.
Which AI engine do you check?
Google’s AI (Gemini) with live web search, so every answer comes with the sources it read. More engines are being added, and your questions and history carry over.
Your score
How is my AI Visibility Score calculated?
It’s out of 100 and counts only your 8 unbranded buying questions: up to 60 points for how often AI names you, 25 for how high you’re listed, and 15 for how many of your pages AI uses as a source.
Why is my score 0 or very low?
AI isn’t naming you when buyers ask unbranded questions yet. Brand searches don’t count, because people already know you there. Open Tasks & Fix Kit to see what to fix first.
Why did my score change this week?
AI answers vary from run to run, and rivals change too. One run is noise; the weekly trend is the signal. If you drop 5 points or lose a question you’d won, we email you an alert.
What is a “cited page”?
A page on your site that AI actually read while answering. More cited pages means AI trusts you as a source, which is the fastest way into the answer.
Runs & questions
How often do runs happen?
Free runs once a month. Paid plans run every Monday. Your weekly email with score, change and top rival arrives on Tuesday.
Can I change or add my own questions?
Yes. Go to Prompt Research to add questions your customers ask, or pause ones you don’t need. Up to 20 can be active at once.
Why do rivals appear that I don’t compete with?
Rivals are taken straight from AI’s answers. If AI names a brand for your buyers’ questions, it’s competing for your customers there, even if you don’t see it that way.
Site audit & tasks
What is AI Readiness?
A 0–100 check of whether AI can read and quote your site: which AI crawlers your robots.txt allows, llms.txt, schema, titles, headings and page speed.
How do tasks get closed?
After your next crawl and run. If the problem is gone, the task closes itself. You can also tick a task off by hand.
My robots.txt blocks an AI crawler. What do I do?
Remove the Disallow line for that bot in your robots.txt. Blocked crawlers can’t read your pages, so AI answers are less likely to name or cite you.
Account & sign-in
How do I sign in?
Use Continue with Google, or enter your email and we send a sign-in link that works for 15 minutes. There’s no password.
I didn’t get my sign-in email.
Check spam and promotions, then wait a minute. You can request a new link up to 3 times in 10 minutes. Still nothing? Open a ticket.
Can I change my domain?
Yes, in Settings. Changing the domain clears the old history and starts fresh reports for the new site.
How do I delete my account and data?
Open a ticket from the email on your account and ask for deletion. We delete your account, reports and history.
Plans & billing
Is the Free plan really free?
Yes. One brand, 10 buyer questions and one full run a month. No card and no time limit.
How do I upgrade?
Open Billing in your dashboard. Every account starts on Free, and paid plans unlock there. Your questions, history and tasks carry over.
Is there yearly billing?
Yes. Pay yearly and get two months free on any paid plan.
Still stuck? Talk to a person
We support you by ticket and by email only. No phone queues and no chat bots pretending to be people, so every reply is written down and easy to find later.
Open a support ticket
Tell us what’s wrong. You get a ticket number by email right away, and a person reads every ticket.
- Ticket number by email, instantly
- Reply by email to add screenshots or details
- Read by a person, not an auto-reply